Terms and Conditions
The following terms and conditions apply to all transactions between James Hale Ltd, Nick Littlehales and or sportsleepcoach (.com) Any service or product order placement directly or indirectly indicates your acceptance of these terms and conditions.
R90 sports mattress & Topper installation guidelines 2017
Please read carefully as they are in the interest of both parties.
Delivery procedures & costs
FREE UK mainland delivery*
*For orders of £75 and over to a single address in the UK mainland, delivery is free, orders under £75 we charge a standard rate of £7.95 per order or item for each delivery address.
Saturday UK delivery can be arranged if you advice us on the order or contact us once you have placed your order and we will confirm the next available date of dispatch. A surcharge for this service may apply.
All orders will be shipped, within 7/14 days via parcel carrier or reputable courier services. (Excludes Sunday and Bank Holidays.) Once dispatched we will notify you by email your unique parcel tracking reference number.
If you are not in the day of delivery a card will be left informing you of another redelivery day or to enable you to contact the local carrier delivery depot to reschedule at a convenient time to you – and at no extra cost.
All goods must be signed for and checked at the time of delivery. Any damage must be reported at the time of delivery and no claims for damages can be made after 24 hours from receiving your item. A signature will constitute acceptance of the goods received our procedure accepted and thereafter you will be responsible for the care of your goods.
For all orders outside the UK please contact us in advance of placing your order and we will provide a best non profit shipping quote.
UK Offshore, Northern Ireland & Ireland deliveries a £30 surcharge
Germany and Holland a £35 surcharge
Rest of the EU a £50 surcharge
Rest of the World delivery times and costs will vary as they are dependent on the size of the parcel, rather than the weight.
All orders are payable in full before dispatch and deemed non refundable. Orders will only be dispatched to a valid email or postal address.
Nick Littlehales sportsleepcoach will continue to own and reserve the right to repossess any goods sold under contract until payment has been received in full. Interest is chargeable on unpaid balances.
The total price payable for the goods will be debited from your account at the time you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
All product prices listed include VAT (Value Added Tax) where applicable at the new UK standard rate of 20% from 4th January 2011.
All PayPal transactions, bank transfers are subject to validation checks and authorization by the issuer. If the issuer of your payment refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
You may also pay by cheque although we cannot dispatch the goods until payment has been cleared which can take at least 10 working days (does not include weekend or bank holidays).
All our on-line payments are processed using PayPal the secure on-line payment system. If you don’t have a PayPal account they are easy to set up and very useful for making other purchases. www.paypal.com
Alternatively we process orders via credit/debit card over the phone or via a direct bank transfer. All you have to do is contact us and we will send you an invoice by return with your order and our payment details.
Returns & Refunds
A payment is required when returning a product.
If goods arrive in a damaged condition you must inform us immediately and we will either replace the goods at no extra charge or offer a refund.
In accordance with ‘Consumer Protection Distance Selling Regulations’ and ‘The Sale Of Goods Act’ any mattress order may be cancelled up to 7 working days from the day after goods have been delivered. We will provide you with new packaging where applicable and refund the total value of the order less our mandatory £50 returns fee.
Order Acceptance Policy
On the dispatch of the products ordered to you order acceptance and the completion of the contract between you and us will take place – unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.
Non-acceptance of an order may be a result of lack of authorization, identification of a pricing or product description error or you not meeting the eligibility to order criteria set out below:
• Be 18 years old or older on the day of the order
• Have an active PayPal account – A bank account number and sort code
• A UK delivery address & postcode. PO Box numbers, hotels and accommodation addresses are not acceptable
By making a purchase, you inadvertently authorize us to transmit or obtain information about you from third parties from time to time including, but not limited to, your debit or credit card number or credit reports to authenticate your identity, validate your credit card, obtain an initial credit card authorization and to authorise individual purchase transactions.
In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
All mattresses carry a minimum 5 year manufacturer warranty on the foam and 2 years on the cover. The life expectancy with normal usage is 10 years. Please print off your invoice and retain as proof of purchase as this constitutes the warranty.
Sport sleep coach services & products are neither a medical device nor medical program and not intended for the diagnosis or treatment of sleep disorders. We always advise to consult a physician or clinic.
Our aim is to provide the highest levels of service before, during and after any product is supplied “we are not satisfied until you are”.
We are dedicated to manage as efficiently as we can, ensuring we provide “excellent value” and our “best price” all the time.
Our aim is to source and use sustainable resources, materials and procedures in everything we do best we can.
We are passionate and active about our environmental footprint
Coupon voucher codes can only be redeemed at www.sportsleepcoach.com or directly over the phone with prior agreement. The coupon voucher must be registered at the time of purchase by entering the unique code in the check out. The promotional code cannot be used in conjunction with any other offer or promotional code. Voucher codes have no cash value.
Delivery & shipping charges always apply and are not covered by any voucher coupon or promotion (please see our shipping terms and conditions).
Promotional voucher codes cannot be used retrospectively i.e. applied to orders already placed with us. Please refer to your promotional voucher code for the expiry date and or our web site for any additional offer restrictions. We reserve the right to withdraw any promotional voucher codes at anytime.
In order to process any enquiry, question or concern, we very much appreciate all contacts by email to firstname.lastname@example.org Provide as much detail as you can including your contact details and we will endeavour to get back to you within 48 hours.
For urgent enquiries text +44 (0) 7836 385 707 anytime or call the same number during normal office hours between 9am – 5pm Monday to Friday and we will always aim to get back to you before the end of the next working day or by return.
UK head office: sportsleepcoach
Suite 202 -15 Wheeler Gate – Nottingham NG1 2NA
sportsleepcoach and sportsleepcoach.com are the company “trading as titles” for James Hale Ltd.
James Hale Limited company registration No 9163558 England & Wales
Registered Office address: Baldwin’s (Nottingham) – 32 Eldon Business Park – Eldon Road – Attenborough – Nottingham NG9 6DZ
Over 30 years industry experience and over 15 years as the leading consultancy/coaching service and product providers for to the elite world of professional sport. Endorsed and recommended by some of the leading athletes, teams and organisations in world sport today.
Description of goods and services
All the information provided in our services and products are to be treated as a general guide only. At all times it will remain the user’s responsibility to seek professional medical advice when making any changes to current routines or taking any medical and non medical supplements.
We are therefore not responsible for any personal or third party internal or external injuries, postural and skeleton disabilities, reductions in sleep quality, loss or lack of personal performance or any medical or non medical symptoms or issues that may arise from adopting the guide information only provided in all our services.
We have supplied all product specifications, images and other information published on our website. The intention of www.sportsleepcoach.com is that all information should be as accurate and up to date as possible. However we cannot guarantee the reliability or the accuracy of the information contained within its pages.
All the actions taken by the user of the website are the responsibility of the individual.
We make every effort to ensure that product descriptions are as close as possible to the actual product being supplied at the time. However there may be slight variations due to the nature of the medium.
During the process of trading with us we will ask you to input information such as your name, email address, billing and delivery address, telephone number, product selections, PayPal details or other payment information. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website.
All information which you provide which we can identify you from is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information for the following purposes:
Processing your orders – For statistical purposes – To administer this website
To notify you of products or offers that may be of interest to you (if you provide consent to do this)
Your information may be disclosed to third parties within the company. All such third parties however will treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection.
We will not release your information to anyone outside of the company.
Be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your information, we are entitled to do so
Content & image copyrights
Copyright © James Hale Ltd. All rights reserved 2017
R90 sportsmatt & Topper installation guidelines 2017
R90 mattresses and toppers are roll packed and boxed to ensure our climate footprint is as low as we can make it (at the moment). This process also ensures our customers can store the product easily prior to installation and install into the room of choice easier than any standard full size heavily upholstered products.
This is only achievable because of the technology we have available and the high level materials used to manufacture our products.
Once unboxed and carefully unwrapped the mattress will assume its specified dimensions and shape in approximately 1-2 hours.
At this point it cannot be re-rolled packed.
The nature of the materials and packing process can trap manufacturing odours which maybe be noticeable at this point. So we advise that this process is completed in an adequately aired room/environment, whether an odour is identified or not, as it also helps the product to reshape.
Irrespective of what time of day this process is completed, we advise that the following day the bedding is removed completely to allow the mattress to breathe and adapt to your normal room temperature.
The mattress core is designed with one sleeping surface (which is visible through the outer cover) a coolBlue foam layer with square castellated cut surface. There is no need to turn the mattress over (like a traditional mattress) but we advise it is rotated once a month or when required.
Rotating the mattress simply moves the hip and shoulder areas up and down the mattress, prolonging its life and more importantly maintaining the performance.
Making the most of your R90 sports mattress
We advise you encapsulate the mattress with a hypo-allergenic, machine washable mattress protector. These products absorb natural body perspiration during sleep (1 litre on average), trap dead skin scales and prevent any soiling entering the mattress cover and core.
A mattress protector is an important product ensuring you keep a fresh and hygienic sleeping environment, whilst protecting your investment and sleeping quality.
The R90 uses materials that are technically advanced from traditional fillings and specifically designed to sleep on and with. They unlock much higher levels of postural sensitivity and body comfort, combined with easy care, hypo-allergenic features, designed specifically for a 21st century sleeper. [Elite Athlete]
It can therefore be important to consider changing your pillows and duvet to suit the new mattress and unlock its full potential.E
Expert Sport Sleep Coach Advice:
Athletes should ideally have one shallow microfibre (man-made) pillow to sleep with, simply comforting the head and not raising it up, misaligning the neck vertebrae and in turn spine. LOWER TOG: Consider an all season microfibre combination duvet (9.0/4.5 Tog ratings). Overheating is one the most common sleep quality disrupter’s, a common problem with elite athletes.
Remove your bedding during the day, as often as you can, to allow the sports bedding and R90 sports mattress to breathe and air. Use fresh bed linen more often, a key trigger for a better night’s sleep and an improved athletic performance.
“A sleep best practice approach”
Don’t take sleep for granted always look to improve products and routines.
REDEFINING HUMAN PERFORMANCE – H2.0
SleepRecovery USA - Nick's unique R90 SleepTechnique now fully integrated into ShiftPerformanceGlobal.com SHIFTR90 - Elite Sport - Corporate Well Being Get ready USA
ELITE ATHLETE REVIEW
Any athlete that strives to train hard, achieve & attain the performances they desire, I can only highly recommend Nick's invaluable experience, services and products.”